Terms & Conditions

Campground Rules & Information

Check-in time is between 3 pm – 8 pm
Check-out time is 12 noon
Quiet time is from 10 pm to 8 am

Contents:
Cancellation and Changes Policy
Covid-19 Safety Measures
Emergency Contacts
Waiver
Privacy Policy
Use of telephone for emergencies

Pets
Kids
Use of Property

Use of the Community Building and Shared Amenities
Wood Stove
Smoking, Fires and Storms
WIFI

Food and Compost
Garbage and Recycling
Dry Toilets
Electricity
Use

Cancellation and Changes Policywe accept cancellations by email only.

Days before check inRefund minus the Non-Refundable Booking Fee ($5)
Within 48 hours of bookingFull Refund (less 3.5% credit card fee if paid by credit card)*
>30 days
30 – 15 days
14 – 7 days
<7 days
Full Refund (less 3.5% credit card fee if paid by credit card)*
50% Refund
25% Refund
No Refund
Early DepartureNo Refund
> 48 hours after bookingNo Refund for “Non-Refundable” bookings

In the event that we are on evacuation order or there is a government ordered travel restriction into our area, we provide a full refund* or credit towards your next stay.

*If you pay by credit card and subsequently request a refund, the full credit card fee will be deducted from your refund as credit card companies no longer return these fees in the event of a refund.

Covid-19 Safety Measures
Depending on Provincial mandates that may be in effect at the time, guests may need to comply with the following Covid-19 safety measures:

  • Guests are expected to respect any community building and guesthouse closures and to follow the physical distancing requirements of 2m with other guests.
  • Guests are asked keep their hands clean and to practice appropriate hygiene. If you are sick, please visit another time.
  • Guests need to take personal responsibility for their own safety, refraining from touching surfaces unnecessarily and washing hands frequently.

Emergency Contacts
The nearest landline telephone is in the main house and may be used for emergencies. There is a fire extinguisher hanging on the wall inside the community building.
Emergency services – Dial 911
Report a Fire – Dial 1-800-663-5555
Kootenay Lake Hospital is open 24 hours a day at 250-352-3111, 3 View Street, Nelson BC V1L2V1
Slocan Community Health Centre (250) 358-7911, 401 Galena Ave, New Denver, BC V0G 1S0

Use of telephone for emergencies
There is a landline telephone in the Guesthouse.

Waiver
In return for permission to use the campground located at 4011 Barbados Road, the guest booking a reservation on this website, and all the members of his(her) camping group(they), agrees as follows:

  • Assumption of Risk: I (and they) assume all risks of injury, sickness, death or property damages resulting from our use of the campground facilities.
  • Release: I (and they) release and discharge the Indemnified Parties from all claims that we may have against them for injury, death or property damages resulting from our use of the campground.
  • Hold harmless: I (and they) will hold the Indemnified Parties harmless from, and indemnify the Indemnified Parties for, any claims for injury, death, or property damages resulting from our use of the campground.
  • Effect of the Indemnified Parties Negligence: This Agreement will apply even if the injury, death or damages result from any Indemnified Parties’ negligence, passive or active, including gross negligence.

“Indemnified Parties” means:    Thomas Smith, of 4011 Barbados Road, Winlaw, BC, V0G2J0

“campground” means the entire property and facilities including but not limited to all buildings

“use of the campground” means all activities involving the campground and facilities during the period of the reservation of the guest and members of his(her) camping group, and in getting to and departing from the site.

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any way. ​We collect personally identifiable information (including name, email, and communications), payment details (including credit card information), comments, feedback, reviews, and recommendations.​ We collect such non-personal and personal information for the following purposes:

  1. To provide and operate our services.
  2. To provide our guests with ongoing customer assistance.
  3. To be able to contact our guests with general or personalized service-related promotional messages.
  4. To comply with any applicable laws and regulations.

Valhallapines.com is a WordPress website hosted on a Superb.net platform. Your data may be stored in Superb.net’s data storage, databases and the general Superb.net applications on secure servers behind a firewall.

We reserve the right to modify this privacy policy at any time, so if anything concerns you, please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If you don’t want us to process your data anymore, please let us know.

Pets
Guests must let us know at the time of booking if they would like to bring a pet, what type of pet it is and add the pet service fee for each pet to their booking. We reserve the right to not accept certain pets and in particular we are not accepting guard dog breeds of any kind including but not limited to German Shepard, Doberman, Rottweiler, Bull Mastiff, Schnauzer, Boxer, Bull Terrier, etc.

Pets must be on a leash at all times. Pets are not allowed in the community building.

Pick up after your pet. Do not use plastic bags. Use our shovel and put it in the designated dog poop bucket and cover it with sawdust or flush the poop down the flush toilet

Do not use our beds, sheets, blankets or towels as beds for your animals. Do not allow dogs to bark or howl for periods of time when this will disturb others.

Your pet must be under control at all times, with you, and never left alone. There are neighbourhood dogs that are attracted when there are pets here and there is additional work to clean up after them. Do not let your pets wander off to do their business, dig holes or chase other animals or wildlife. Our neighbours have free run chickens and there is wildlife here.

Kids
Guests are responsible for any kids that are part of their reservation at all times. Do not let kids climb up onto any roofs. Please ask your host for a safety orientation if you have any questions or concerns. Small children must always be accompanied by an adult.

Use of property
Pack it in, pack it out. Leave no trace. Keep the grounds clean and natural and return your site to its native condition before leaving. Please pick up any micro-plastics that you may have left on the ground.

Property use is limited to the number of people listed in the initial booking. Guests may not invite visitors to the property without approval of the host in advance. Competitive, commercial or group use requires permission.

The following activities are prohibited

  • mechanical work, car washing or renovatingon of vehicles
  • use of ATVs, power generators, drones or other electro-mechanical toys
  • hunting, discharge of firearms, bows, crossbows or setting of traps
  • emptying holding tanks
  • building of long term structures
  • driving over vegetation
  • entering the neighbours property
  • parking in roads or turn arounds

Please be mindful of all people and things living here,especially our neighbours. Please respect other guests space and property. Please respect the peace and quiet of others and keep noise to a minimum at all times. Always keep gates and doors closed, to keep wildlife out. Do not damage property or build long term structures. Please put things back where you found them. If you have an issue with something, please give us the opportunity to rectify it.

Please don’t enter our neighbours property. Do not leave the property other than via the driveway. The property boundaries are marked with signs and flagging tape. If you are unsure where the property lines are, please ask. Thanks.

Use of Community Building and other Shared Amenities

Reasonable use of the shared amenities (picnic tables, buildings and kitchen, kitchen supplies, bathrooms, sink, fridge and stoves) is free for guests on the condition that the facilities are cleaned by the user after each use. Reasonable use is intermittent and not continuous. Reasonable use of the showers (<5 min) is free for guests. Sleeping in the Community Building, or storing belongings (other than food) is not allowed. The laundry machines are for housekeeping only and are not for the use of guests. We try to be as green as possible, so please hang the dish towels and rags to dry and reuse them more than once. Pets are not allowed in the Community Building. Do not adjust the settings of any heaters. Please turn off all lights and the ceiling fan when not in use.

Please do not waste water. We are on notice from the local authorities that our area has moved into drought conditions. Please clean all dishes immediately after use and place them in the rack to dry. Please recognize that we are on a septic system and be mindful of what goes down the toilet, sinks or septic drains. Do not put toxic substances into the septic system. Please store all food in mice proof containers or in the rubber-maid bins provided. We do not have a problem with mice, but we also do not want to create one. Use the garbage or compost bin for any solid wastes (see below). Please leave the community building, kitchen and common areas clean immediately after your use. Reasonable use of the showers (<5 min) is free for guests. Please do not use our towels to mop things up off the floor, or wash your car etc, There are rags available in the Community Building for that kind of thing.

Wood Stove

  • There is a fire extinguisher hanging on the wall of the community building.
  • NEVER leave the wood stove unattended with the door open.
  • Guests may use their own clean fire wood in the wood stove, not painted or other construction wood waste. Fire wood may be available for purchase upon request.
  • Note where the damper is on the wood stove. Open the damper to light as it brings in the most oxygen. Close it after about 10 minutes to slow burn the wood. When there are already a couple of inches of hot coals inside the stove, do not cram it full of wood and leave the damper open. The stove will get too hot. If you add wood over hot coals, just add one piece at a time, and remember to close the damper.
  • When the wood stove is hot, cook on it to save electricity, and keep a pot or kettle on it filled with water for ready use.
  • To avoid a fire, hang clothes at least 2 feet away from the wood stove. Hang clothes to dry as much as possible.
  • Use the iron poker to remove the fire stone blocking the hole to the ash box. Ask the host to demonstrate.

Smoking, Fires and Storms
Firewood is available for purchase. Smoking is allowed outside only. All buildings on this property are smoke and incense free. Consider your neighbours and future guests. Please use ashtrays, and dispose of butts in the tin cans provided. Extinguish all smoking material in a safe manner, and do not throw butts on the ground. In times of high fire hazard, please be very careful with sparks. We reserve the right to implement a fire ban.

WIFI
The WIFI code will be supplied to you when you arrive. Depending on what time of year you visit (summer or winter), we have a download speed of 10 or 15 Mbps, an upload speed of 3 or 5 Mbps with a data transfer limit of of between 350 or 500 GB/month. Please inquire in advance if this is important to you. This service is shared simultaneously with all guests, so if there are numerous other guests onsite, please limit your use with respect to large file sharing, streaming, online gaming or “parking” on it for hours at a time.

Food and Compost
Be Bear Aware – All food must be kept in cars, in the community building or cached up a tree with rope. Leave compost materials (fruit and vegetable waste, coffee grounds and filter, egg shells, pits, etc.) in the bowl in the fridge that is in the community building. Do not put labels or plastic in the compost (minimum fine $1 million).

Garbage and Recycling
As much as possible, if you pack it in, please pack it out. Garbage (not compost or recyclables) may be disposed of in the large garbage can in the community building. Throw recyclables (paper, cans, bottles, cardboard, clean plastic, etc.) into the blue receptacle in the community building.

Dry Toilets
There are two dry (composting) toilet buildings with bucket toilets. Cover the excreta in the bucket with the sawdust provided after every use. Do not put anything in the bucket except excreta, urine, toilet paper and sawdust. If the bucket gets full, please switch it out with another dry empty bucket with 2″ sawdust and put a lid on the full bucket. Thanks!

Power
Please remember to turn off any lights or appliances that are not being used. Please be energy conscious. Thanks! If there is an electrical storm, unplug all electrical appliances (computers, TV, lights, etc.) to prevent damage from a surge when the power comes back on. We are on a well, so if the power goes out, the pump stops working. Do not use water during a power outage, or the pump switch will need to be reset before the water will come back on. If there is an electrical storm, unplug all electrical appliances (computers, TV, lights, etc.) to prevent damage from a surge when the power comes back on.